My example, a real story, was to illustrate that money often drives purchase decisions even if the amount is low and the benefits better.

She didn't ask about what service we had, the benefits, etc

>She didn't ask about what service we had, the benefits, etc

Maybe she already knew and wasn't as clueless and uninformed as you assumed.

I don't want to drag this on. I didn't provide enough information because I was trying to keep it simple.

We were the only store that sold Verizon, the mall kiosks had ATT. The other variables weren't fixed and she was simply cross shopping phones. However you're right I am making assumptions, I took her huff to mean that she was focusing on the price of the phone and nothing else